Consulting at all levels from CEO to front line, in the following fields;

Customer Relationship Management

• Creation of Customer Experience Excellence strategies; Who are your customers, what do you provide to them, and what do you want to be famous for as a business?
  
  
• Project and programme management of Customer Experience implementations
  
  
• Definition and implementation of customer experience processes, skills and behaviours to support CRM and Customer-facing System implementations.
  
  
• Customer experience process transformation
  · Mapping, analysis and transformation of Customer "Moments of Truth"
  
  
• Development and implementation of the processes, systems, infrastructure, skills and cultural elements required to deliver world-class customer experiences, every time for every appropriate customer

Sales and distribution channel strategy

• Creation of Sales and Distribution channel strategies
  ·Definition and implementation of world-class distribution organisations
  
  
• Development and implementation of the processes, systems, infrastructure, skills and cultural elements required to acquire more new business customers, and delight and maximise revenue from more existing customers to deliver measurable benefits direct to the bottom line.

Sales process transformation

• Customer relationship process mapping, analysis and transformation
  
  
• Internal and external Customer feedback and measurement tools, including mystery shopping and 360 degree feedback

Change Management

• Implementation of Sales and Customer service strategies by, and through, the only people who can actually deliver service excellence - your staff
  
  
• Proactive Change Management programmes operating at all levels; from Strategy development and alignment at Board level, through stakeholder management at Senior levels, to consultation, process development and training workshops at all levels.