August 19th, 2008 by admin
Fundamentally one of the most useful workshops I have been on in my career? was just one of the many positive comments made by our participants on the brand new “Winning Business NOW” programme. The first two Customers to pilot the programme are experiencing estimated returns on investment of 1000% and 2000% respectively. Simply submit a request, or call us via our “Contact us” page, for further information and a course outline
August 19th, 2008 by admin
OK, so let?s sort out that update issue right now?.. Last year was a busy year; providing Executive Coaching support to the most senior European Executives of a major US Consumer Goods multinational; helping Europe’s leading digital entertainment provider increase their new business sales; developing a new sales tool for the UK’s Number One (capitals used advisedly!) telecoms provider; and delivering bottom line value for a major US computer manufacturer and two key UK general insurers. This year we?ve already delivered a communications programme for a major travel industry player, to 1300 front line staff in just five weeks, and are now working on bottom line value-adding programmes in Telecoms, Business Information and Logistics. Call us to see how we can leverage this new experience to your benefit. Best regards?the Customer Transformations team….
August 19th, 2008 by admin
The internet’s a massive place, so to help make your life easier we’re looking long and hard to find useful, carefully-selected sites for you and your business, so we can bring them direct to you.
We hope you’ll find that the first link - to Amazon.com - adds value to your day, and we’ll be looking for more. PUT US TO THE TEST - Let us know what other information would add value to YOUR day through our page, and we’ll do our best to find it for you….
In the meantime Amazon.com need no introduction from us. Below you’ll find their most recent recommendations, of books containing the latest thinking on Customer Service Excellence.
If you’d like further recommendations simply refresh this page, or look again next time you visit us. All of the books are available by clicking on the link.
Finally, while you’re there, some of our customers have also found the following books an invaluable addition to our work with them. We hope you will too…
Managing Knock Your Socks off Service – Bell, Zemke et. al. ISBN 0814477844
The WOW Factory - Paul Levesque. ISBN 0-7863-0386-7
August 19th, 2008 by admin
Life’s too short to be working 24 / 7 - Take 5 minutes out to recharge your mental batteries on this executive recreation page. If you subscribe to our mailing list we will e-mail you when this page is updated or added to.
Customer Transformations are pleased to be able to introduce the Random Management Bull**** Generator (RMBG) to add a little light to your day.
Why might you need the RMBG? You probably already have enough BS around the business from colleagues coming back off the latest course stuffed with all the latest management jargon. You may already work closely with esteemed contacts in the world of Consultancy. It’s even possible you may have a Strategy Director called Adrian. Who knows?
Anyway, here’s your chance to get your own back on overbearing colleagues and consultants with over 280,000 randomly-generated, (but worryingly plausible) items of management-speak. Alternatively, if slipping words from “aardvark” to “zeitgeist” into dull meetings has just got too easy, here’s some real challenges for you and your colleagues to get your teeth round.
August 19th, 2008 by admin
A significant investment of both effort and man hours are key factors in achieving Customer delight, Sales growth and stability within a business.
TIME IS MONEY… Intelligent fm©… GIVES YOU BOTH
Do you or your team members waste countless hours sourcing items which are crucial to your Business Development or Communications initiatives, but which in themselves are not revenue-producing?
Out sourcing is the effective method to reduce the number of man hours wasted and to reduce costs. Many organisations utilise Facilities Management (FM) companies to supply their printing and communication requirements. If your needs range from business cards, materials to support Sales, Customer Excellence and training initiatives, or even a complete corporate identity change we can provide the expertise to accommodate your needs.
That we will provide you with great service, keen prices and significant cost-savings across all your Facilities Management needs goes without saying. Where we believe we are truly unique, however, is our additional Intelligent fm? service, specifically designed to add extra value if your communications requirements are a fundamental part of a Customer-facing initiative. Because we really understand Sales, Customer Excellence, Training and Change Management, we can ensure that the design, production and delivery of your FM requirements is not only cost-effective, but also links seamlessly with the overall business objectives that drive your FM need, and the other business processes that deliver them.
If you have a need, put us to the test. With over 30 years expertise we can source many services some of which are outlined below.
On the information request form below simply select the checkbox beside the products or services of interest, provide the additional details we request, and one of our Customer Excellence team will contact you by return.
August 19th, 2008 by admin
- Change Management
- Coaching and Performance Management
- Logistics and Supply Chain
- Project Management
- Software Training
- Stress Management
- Team Development
- Time Management
- Train the Trainer
August 19th, 2008 by admin
Foundation level Customer Excellence Training
Implementing Service Excellence in the real world - Support and workshops for Senior Management teams implementing Service Excellence initiatives.
Advanced Customer Excellence Training
From Cost Centre to Profit Centre - Relationship-based Business Development skills for Customer Service teams.
August 19th, 2008 by admin
- Foundation level Sales Skills
- Telesales Skills
- Sales Management
- Advanced Selling skills
- Strategic Account Management programmes
- Bid Management workshops and “War rooms”
- Negotiation Skills
- Presentation Skills
August 19th, 2008 by admin
Implementation of Sales and Customer service strategies by, and through, the only people who can actually deliver service excellence - your staff
Proactive Change Management programmes operating at all levels; from Strategy development and alignment at Board level, through stakeholder management at Senior levels, to consultation, process development and training workshops at all levels
August 19th, 2008 by admin
- Customer relationship process mapping, analysis and transformation
- Internal and external Customer feedback and measurement tools, including mystery shopping and 360 degree feedback
